Our client faced critical challenges in maintaining high-quality payroll processes, hindered by resource constraints, skill shortages, and multiple deficiencies highlighted by audits. These included compliance issues and the absence of effective governance. The urgency escalated when audits, executed by an external auditor, revealed substantial problems. To tackle these issues comprehensively, the client needed project managers to both address challenges and educate their teams. The goal was to establish an organized framework, robust documentation, and a tracking system. There was a pressing deadline to eliminate deficiencies, enhance controls, and implement new procedures.
Our solution was twofold: identifying payroll deficiencies and instigating control improvements while implementing new procedures. To guide the entire transformation process, we provided dedicated project managers who were disposed to resolve existing issues and ensure the smooth execution of all necessary activities, from organizing meetings to coordinating stakeholders and overseeing deliverables.
